Consumer’s Bill of Rights

In 1962, President John F. Kennedy presented a speech to the United States Congress in which he introduced 6 basic consumer rights, later called The Consumer Bill of Rights. Here they are :

1) The Right to Be Safe

The assertion of this right is aimed at the defense of consumers against injuries caused by products other than automobile vehicles, and implies that products should cause no harm to their users if such use is executed as prescribed. The Right was established in 1972 by the US federal government, the Consumer Product Safety Commission (CPSC) has jurisdiction over thousands of commercial products, and powers that allow it to establish performance standards, require product testing and warning labels, demand immediate notification of defective products, and, when necessary, to force product recall.

2) The Right to Choose Freely

The right to free choice among product offerings states that consumers should have a variety of options provided by different companies from which to choose. The federal government has taken many steps to ensure the availability of a healthy environment open to competition through legislation including limits on concept ownership through Patent Law, prevention of monopolistic business practices through Anti-Trust Legislation, and the outlaw of price cutting and gouging.

3) The Right to Be Heard

This right asserts the ability of consumers to voice complaints and concerns about a product in order to have the issue handled efficiently and responsively. While no federal agency is tasked with the specific duty of providing a forum for this interaction between consumer and producer, certain outlets exist to aid consumers if difficulty occurs in communication with an aggrieving party. State and federal Attorney Generals are equipped to aid their constituents in dealing with parties who have provided a product or service in a manner unsatisfactory to the consumer in violation of an applicable law. Also, the Better Business Bureau is a national non-governmental organization whose sole agenda is to provide political lobbies and action on behalf of aggrieved consumers.

4) The Right to Be Informed

This right states that businesses should always provide consumers with enough appropriate information to make intelligent and informed product choices. Product information provided by a business should always be complete and truthful. Aiming to achieve protection against misleading information in the areas of financing, advertising, labeling, and packaging, the right to be informed is protected by several pieces of legislation passed between 1960 and 1980.

5) The Right to Education

To have access to programs and information that helps consumers make better marketplace decisions at all times or a place where they can be orally educated.

6) The Right to Service

To convenience, to be treated with courtesy and respect, to responsiveness to needs and problems and to refuse any services offered.

These are the Consumer’s Bill of Rights , established in 1962 and are still in effect today according to the United States Congress.

At Danny’s Tree Service, we respect these Rights and will always thrive to keep you satisfied…that is our number one priority !!!

Rita and Danny


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